zonapgPrivacy Policy

This page describes what data we collect when you use zonapg and how we keep that information protected. We at zonapg take your privacy seriously and handle all personal information according to applicable data-protection laws. When you create an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), or withdraw your funds, we collect certain information to verify your identity, process your transactions, and maintain the security of our platform.

We encrypt sensitive data, store it on secure servers, and limit access to authorized personnel. We do not sell your personal information to third parties. Payment processors and identity-verification services may receive data necessary to complete transactions or verify your account, but these processors are contractually bound to protect your information.

This policy explains what we collect, how we use it, who has access to it, your rights, and how to contact us with questions.

What we collect when you use zonapg

Account creation data

We collect your email address, phone number, and a password of your choice when you create a zonapg account. We use these credentials to authenticate you on subsequent logins and to contact you about account issues or promotional updates. Your email and phone are also used for password-recovery procedures and two-factor authentication if enabled.

Identity verification information

Before your first withdrawal from zonapg, we collect your full name, government ID number, and optionally a photo of your ID or proof of address. This information is mandatory under anti-money-laundering regulations in supported jurisdictions. We store this data encrypted and access it only for verification and compliance purposes.

Payment method data

When you link a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—we receive transaction information including the deposit or withdrawal amount, timestamp, transaction reference, and payment processor confirmation. We do not store your full card numbers or e-wallet passwords; payment processors handle sensitive credential storage and transmit only transaction confirmations to zonapg.

Account data

Email, phone, password hash, account creation date, login history.

Verification data

Full name, government ID, ID photo, proof of address.

Transaction data

Deposit and withdrawal amounts, payment method, timestamps, processor confirmations.

Behavioral data

Games played, bets placed, session duration, device type, IP address.

Behavioral and technical data

We collect information about how you use zonapg: which games you play, your betting patterns, session duration, and device details (operating system, browser type, IP address). We use this data to improve our platform, detect fraud, and understand user preferences. Behavioral data helps us optimize the zonapg experience for mobile—both Android app installs and iOS browser access—and adjust content for cities like Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

Cookies and tracking

Our zonapg website and app use cookies to maintain your login session, remember your preferences, and track basic analytics. Cookies are small text files stored on your device that allow us to recognize you on return visits. You can disable cookies in your browser settings, but this may limit zonapg functionality. We also use analytics services to understand traffic patterns and performance.

How we use your data on zonapg

• Account management: We use your email and phone to authenticate you, send account notifications, and manage your zonapg balance across all games and betting markets.
• Payment processing: We share deposit and withdrawal information with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) to complete transactions and generate your account statement.
• Fraud prevention: We analyze transaction patterns and behavioral data to detect suspicious activity and protect your account and zonapg from misuse.
• Regulatory compliance: We retain identity verification data to comply with anti-money-laundering laws and provide information to authorities if legally required.
• Product improvement: We analyze anonymous behavioral trends to improve our platform, add features, and optimize mobile performance on Android and iOS.
• Communications: We may send you service updates, promotional offers, or notifications about account changes. You can opt out of promotional emails anytime via your account settings.

Third-party processors and data transfers

We use third-party services to process payments, verify identity, and host our infrastructure. These processors may store data on servers outside your jurisdiction. We contractually bind all processors to maintain the same data-protection standards as zonapg. Our payment processors include online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and your personal bank (mobile banking, local payment, online payment, e-wallet). Identity-verification services receive your full name and government ID to confirm your eligibility. Server hosting may be located in multiple countries; we ensure encryption protects data during transfer and storage.

We comply with data-transfer laws in all supported jurisdictions. If you have concerns about data transfers, contact our support team and we will provide further details about our security measures.

Your rights regarding data on zonapg

You have the right to access, update, or delete your personal data held by zonapg. You can update your email, phone, and other account details via your zonapg account settings. To request deletion of your account and associated data, contact our support team during business hours. We will delete your data within a reasonable timeframe, except data we are required to retain for legal or regulatory reasons (typically up to seven years for transaction records).

You also have the right to opt out of promotional communications at any time via your account settings or by replying to any email from zonapg with a request to unsubscribe. Opting out does not affect transactional emails about your account or payments.

Data retention on zonapg

We retain account information (email, phone, password hash) for the lifetime of your zonapg account plus two years after closure. Transaction records (deposits, withdrawals, bets) are retained for at least seven years to comply with financial regulations. Identity verification data (name, ID, proof of address) is retained for the duration of your account plus five years. Behavioral and analytics data is aggregated and anonymized after 12 months to protect individual privacy. You may request deletion of non-essential data sooner by contacting support.

Security measures on zonapg

We employ industry-standard encryption (TLS/SSL) for all data transmitted between your device and zonapg servers. Sensitive data (passwords, IDs, payment details) is encrypted at rest. Access to personal data is restricted to authorized zonapg employees and contractors who have signed confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. In the event of a data breach, we notify affected users and relevant authorities as required by law.

Children and zonapg

Our zonapg platform is not intended for users under the age of legal gambling in their jurisdiction. We do not knowingly collect data from children. If we become aware that a minor has created a zonapg account or provided personal information, we delete that account and data immediately. Parents or guardians who believe a child has registered on zonapg should contact our support team right away.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. Significant changes are communicated to active zonapg users via email or in-app notification. Your continued use of zonapg after an update constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

Contact us regarding zonapg privacy

If you have questions about this privacy policy, want to access your data, request deletion, or report a privacy concern, contact our support team via email or in-app chat during business hours. We respond to all data-subject requests within 30 days. If you are unsatisfied with our response, you may escalate to the relevant data-protection authority in your jurisdiction.

We at zonapg remain committed to protecting your privacy and operating transparently. Thank you for your trust in our platform.